Operations Policies
Oxy Aid policies allows its customers to thoroughly review their terms and conditions regarding registration, cancellations, payment options and re-scheduling.
Privacy Policies:
This privacy policy informs you of how we collect and use personal information from visitors to the site. Please read the policy carefully before using the site and submitting any personal information.By using this portal, you are agreeing to the terms and conditions outlined below. We reserve the right to make changes to this policy without notice, and any changes will be posted to this page. Please be aware that such changes will only be applicable on a going-forward and not retroactive basis. It is your responsibility to review this privacy policy whenever you visit this site and that you understand how any personal information collected will be used.
What information is collected?
We collect personal information from you when you register to use this site to complete a course or fill out a form, etc. While registering, as appropriate, we will collect your name, postal address, e-mail address, etc., and other personal identifiable information. You may, however, visit our site anonymously.
What we do with the information?
We collect and store personal information only to fulfill our internal purposes. Your information is secured and will not be disclosed to any marketing agency under no circumstance. We do not share our data with any other external agency. Oxy Aid will disclose personal information where authorized by or required by law and for the purpose of issuing certification (e.g., WorkSafeBC, Canadian Red Cross, Fraser Health, etc.) Oxy Aid may also use your personal information for internal marketing and to remind students when their certification is expiring.
What about the Information on hard copies?
Oxy Aid will store your personal information on hard copies for the same duration of your certificate. Furthermore, Oxy Aid does not store your credit card information for future reference.
Requesting personal Information?
Participants may request Oxy Aid about the discourse of personal information collected, stored, and used by submitting a formal written request. If, for some reason, the participants are concerned about their privacy information being stored, they may escalate their request to the Office of Privacy and Information.
Privacy Statement
Registration, Scheduling, Re-Scheduling , Cancellation & Payments
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Registration
The registration of courses is going to be done through website, by telephone or sending a formal email request on Oxy Aid’s email address provided on the website. Oxy Aid will ensure that, its customer and stakeholders would receive excellent customer service every single time.
For Private Course Bookings, Customers will be provided by follow up email where they will be asked to fill out the details for the course, they want Oxy Aid to teach and number of Participants to attend to arrange the course material.
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Scheduling
Oxy Aid will list its online courses on its website where the customers will have an opportunity to operate a user-friendly website to select the best date according to their preference.
For private courses, the customers can either contact Oxy Aid directly to arrange course registration and payments or book a private group via the available option on our website.
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Payment Options
Oxy Aid would allow users for online payment options such as Online Banking and allowing PayPal options to enhance the customer experience.
Payments will be handled online, including refunds. In case a customer needs to cancel a course, the refund will be issued on its earliest while adhering to the refund policies.
Oxy Aid will accept cheque deposits in person or via mail. However, if you are depositing a cheque by mail or in person. Please contact us on our Customer Service Number for additional instructions regarding the payment and registration.
For Private Course Bookings, Customers will be provided with an Invoice with details of the course, participants, time, and date. Private Course Bookings will be registered via Website, Email or by Phone to assure customer service experience.
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Cancellation
For classes that are 1-2 days long, participants can cancel & apply for a full refund or transfer to a different course date at no cost if Oxy Aid is notified in person, by phone or by email a minimum of 72 hours (3 days) prior to course start of the course.
For classes that are 3-5 days long (First Responder Course), participants can cancel & apply for a full refund or transfer to a different course date at no cost if Oxy Aid is notified in person, by phone or by email 5 business days prior to course start date.
For classes that are 6 or more days long (Emergency Medical Responder), participants can cancel & apply for a full refund or transfer to a different course date at no cost if
Oxy Aid is notified in person, by phone or by email 10 business days prior to course start date.
A student is not eligible for a refund and is liable for the entire fee but can still transfer to a different course date if it is done prior to the start of the course (please note that a non-refundable administration fee will be charged). Course transfers can be done up to two times only.
Services
Available at your location
First Aid & CPR course
BLS Provider & Renewal
N 95 - Fit Testing